These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
December 2023
Gabriel went to the bank in August 2022 to make an international money transfer to pay for medical t…
November 2023
In February 2023, Archer approached the bank for a home loan interest rate that was lower than the o…
Scotty and Marisol wanted to restructure their lending when the term of their fixed interest loan ex…
On 24 February 2022, at the start of the conflict between Russia and Ukraine, the US identified Russ…
Lucien’s bank account became overdrawn by $1,000 in 2023. Lucien lived in Australia but had not upda…
October 2023
Rick spent several months a year in the United States and the rest of his time in New Zealand. He ha…
In early 2021, Vince wanted to buy another investment property and said a bank staff member suggeste…
Mary complained that branch staff had discriminated against her by asking why she was not wearing a …
Mickey met someone on WhatsApp who introduced him to the idea of buying gold online. Mickey and his …