These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
February 2016
Lee wanted to transfer her credit card balance from bank A to bank B. While completing a form at ban…
David completed a tap-and-go transaction at Heathrow Airport using his Air New Zealand OneSmart card…
January 2016
Hamish hired a contractor to do work on his property. He gave the contractor a post-dated cheque for…
November 2015
Lee owned two properties funded through separate bank loans. When he sold property A, he thought he …
Zhang took out three housing loans with his bank. The loans' interest rate was fixed for three years…
October 2015
Jamie complained about her bank allowing her former husband, Alex, to take out a loan in joint names…
Ravi entered his credit card details on a movie streaming website to see whether he could receive th…
Jordan and Lee’s mortgage broker applied on their behalf to the bank for loan of between $325,000 an…
September 2015
Kiri bought a rental property with a loan from her bank. She later bought another property, again wi…