These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
January 2019
Ed and Harriet’s home was damaged in the Christchurch earthquakes, and they received a payment of $1…
Roger visited a branch of his bank to add his wife, Kiri, as a signatory to one of his personal acco…
Johanna had an outstanding debt. The bank sent a letter of demand to her previous address and then r…
Fred had two bank loans on his property, which was badly damaged in the Christchurch earthquakes. Th…
December 2018
After suffering a stroke that confined her to a wheelchair, Sophie completed a legal document called…
Simon deposited $700,000 in an interest-bearing transaction account. He wanted ready access to the m…
Gordon said his bank had wrongly declined his insurance claim for critical care benefit after a stro…
November 2018
A scammer called Gobind on his landline and tricked him into granting access to his internet banking…
Lindsay considered the information available through his bank about his Visa credit card account was…