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May 2021

Concerns about lending decisions /

Bank failed to communicate effectively with problem gambler customer

Mason had a gambling problem and asked the bank to make sure it didn’t give him any personal loan se…

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May 2021

Powers of attorney /

Bank acted appropriately in power of attorney dispute

Maren lived overseas and gave her brother Brendan power of attorney to act on her behalf. Brendan op…

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May 2021

Fraud & scams /

Bank failed to make reasonable efforts to try to recover scammed funds

A scammer hacked the computer of Ricky’s company and altered the account details on an invoice, resu…

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April 2021

Concerns about lending decisions /

Bank lent irresponsibly to customers and did not provide bank statements

Ellen and her partner Logan had several complaints about their bank.

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March 2021

Insurance policies /

Customer left out crucial life insurance information

Leslie took out life insurance in late 2017. She told the bank she had hypertension, which had been …

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March 2021

Fraud & scams /

Customer and bank both contributed to fraud loss

A scammer pretending to be from Ralph’s telecommunications company phoned him and said he needed to …

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February 2021

Concerns about lending decisions /

Bank failed to assess loan application properly

Fabiana and her lodger applied for finance from the bank for a business venture. Fabiana had no hist…

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February 2021

Fraud & scams /

Bank not responsible for payments to scammer

A social media site persuaded Jasmine to send almost $80,000 overseas in order to claim a $US200,000…

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February 2021

Chargebacks /

Bank should have lodged a chargeback request

Adriana’s daughter, Helen, bought tickets to an Elton John concert through Viagogo. Helen said the t…

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