These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
May 2021
Mason had a gambling problem and asked the bank to make sure it didn’t give him any personal loan se…
Maren lived overseas and gave her brother Brendan power of attorney to act on her behalf. Brendan op…
A scammer hacked the computer of Ricky’s company and altered the account details on an invoice, resu…
April 2021
Ellen and her partner Logan had several complaints about their bank.
March 2021
Leslie took out life insurance in late 2017. She told the bank she had hypertension, which had been …
A scammer pretending to be from Ralph’s telecommunications company phoned him and said he needed to …
February 2021
Fabiana and her lodger applied for finance from the bank for a business venture. Fabiana had no hist…
A social media site persuaded Jasmine to send almost $80,000 overseas in order to claim a $US200,000…
Adriana’s daughter, Helen, bought tickets to an Elton John concert through Viagogo. Helen said the t…