These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
December 2019
Mervin had a $2000 approved overdraft facility on his bank account. When the limit was approved, he …
Delia took out loan protection insurance with her bank for $50,000 – the same amount as her loan at …
Roland took out a $1.5 million loan to buy a commercial property. The loan’s interest rate was fixed…
November 2019
Sydney took out a three year fixed-interest rate loan with the bank. About two and a half years lat…
Casey applied for a home loan from his bank, which the bank declined, citing a bankruptcy debt it ha…
Ivan signed a settlement agreement to resolve a dispute with the bank after being unable to keep up …
Crystal took out a home loan with an interest rate fixed for two years. A year later, she decided to…
October 2019
Dean spent three years working in Australia, and during this time contributed to an Australian workp…
Ryan had a home loan, a condition of which was that he paid the council rent when it fell due (it wa…