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August 2022

Processing payments /

Bank entitled to reject payments from Iran because of sanctions

Leila and her husband Ali opened bank accounts after moving to New Zealand from Iran in 2014. Some …

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August 2022

Fraud & scams /

Bank responsible for $95,000 loss despite customer’s lack of device passwords

In 2020, a fraudster gained access to Scott's computer or mobile phone, or possibly both, in an atte…

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August 2022

Fraud & scams /

Bank had no reason to suspect funds were going to fraudster

In 2021, Raymond joined a WeChat group to exchange advice with experienced investors. One investor s…

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July 2022

Insurance policies /

Customer failed to disclose all relevant details in policy application

In 2016 and 2018, Zhen took out insurance policies, including private health insurance, through the …

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July 2022

Insurance policies /

Bank upfront with increasing size of life insurance premiums

In 2006, Frank and his partner approached their bank about a small business loan. The bank approved …

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July 2022

Fraud & scams /

Bank not at fault over invoice scam that left homebuilder $150,000 out of pocket

Briar had a loan from the bank to build a house. Briar would forward the builder’s invoices to the b…

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July 2022

Closing accounts /

Closure of accounts a reasonable response to aggressive phone manner

Eddie complained about the bank's decision to close his accounts after a phone call with the bank di…

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July 2022

Fraud & scams /

Bank’s scam concerns justified restricting customer’s services

In 2020, Fred went to a branch of his bank seeking information about how to make international money…

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July 2022

Fraud & scams /

Bank gave adequate warning of crypto-scam risks

In April 2021, Malia used internet banking to make three international money transfers totalling abo…

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Case notes

Bank entitled to reject payments from Iran because of sanctions

Bank responsible for $95,000 loss despite customer’s lack of device passwords

Bank had no reason to suspect funds were going to fraudster

Customer failed to disclose all relevant details in policy application

Bank upfront with increasing size of life insurance premiums

Bank not at fault over invoice scam that left homebuilder $150,000 out of pocket

Closure of accounts a reasonable response to aggressive phone manner

Bank’s scam concerns justified restricting customer’s services

Bank gave adequate warning of crypto-scam risks