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November 2021

Fraud & scams /

Romance scam victim determined to transfer funds despite bank’s warnings

Vern transferred $60,000 overseas over two months in a romance scam. Then he sent another $11,000 in…

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October 2021

Hardship and financial difficulty /

Bank entitled to pursue debts after offering support

Leonie fell behind on repayments on her credit cards, and the bank tried unsuccessfully to contact h…

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October 2021

Insurance policies /

Bank not obliged to ensure homeowner had insurance

Bronwyn complained to the bank on behalf of her son Oscar’s estate after discovering he had no life …

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October 2021

Cards and PINs /

Auction mix-up a lost opportunity, not a direct financial loss

Lee complained that the bank incorrectly dishonoured a credit card transaction. He made a winning bi…

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October 2021

Concerns about lending decisions / Privacy & confidentiality /

Bank did not suggest loan would be interest only

Stefan obtained lending to buy land and build a property. He complained that the bank did not follow…

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October 2021

Account information /

No loss suffered after delay in activating new loan arrangement

Angeline approached the bank to restructure her home lending and it agreed to her request. However, …

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October 2021

Freeing up capital /

Property sale proceeds to repay other loan

Jack and his partner had two home loans – one in their own names secured by their home, and the othe…

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October 2021

Hardship and financial difficulty / Suspending debt recovery action /

Bank issued demand notice to correct address

Carlos took out a personal loan of $18,000, but made only one repayment in the following six months …

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October 2021

Kiwisaver /

Bank entitled to demand return of KiwiSaver funds

Sébastien bought a section and planned to build a house on it. Several years later, he applied to wi…

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Case notes

Romance scam victim determined to transfer funds despite bank’s warnings

Bank entitled to pursue debts after offering support

Bank not obliged to ensure homeowner had insurance

Auction mix-up a lost opportunity, not a direct financial loss

Bank did not suggest loan would be interest only

No loss suffered after delay in activating new loan arrangement

Property sale proceeds to repay other loan

Bank issued demand notice to correct address

Bank entitled to demand return of KiwiSaver funds