These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
November 2019
Crystal took out a home loan with an interest rate fixed for two years. A year later, she decided to…
October 2019
Dean spent three years working in Australia, and during this time contributed to an Australian workp…
Ryan had a home loan, a condition of which was that he paid the council rent when it fell due (it wa…
Nilam received a call from a fraudster claiming to be from her overseas bank. Caller ID confirmed th…
Freddy, a British resident, had been trying for four years to withdraw money from his New Zealand ac…
Amy had a $5,000 debt she could not repay, so the bank referred the debt to an external collection a…
September 2019
Nadine’s bank closed her account because it could not verify her identity in order to comply with an…
John and Maureen had owned a home together for 16 years. Then the couple separated and Maureen move…
Pania was diagnosed with a serious medical condition, which was treated with surgery in October 2016…