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July 2022

Fraud & scams /

Bank not at fault over invoice scam that left homebuilder $150,000 out of pocket

Briar had a loan from the bank to build a house. Briar would forward the builder’s invoices to the b…

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July 2022

Closing accounts /

Closure of accounts a reasonable response to aggressive phone manner

Eddie complained about the bank's decision to close his accounts after a phone call he made to the b…

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July 2022

Fraud & scams /

Bank’s scam concerns justified restricting customer’s services

In 2020, Fred went to a branch of his bank seeking information about how to make international money…

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July 2022

Fraud & scams /

Bank gave adequate warning of crypto-scam risks

In April 2021, Malia used internet banking to make three international money transfers totalling abo…

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June 2022

Concerns about lending decisions /

Couple not misled over loan application to buy farm

Michael and Melissa leased a farm but wanted to buy their own farm. In 2020 the couple approached th…

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June 2022

Fraud & scams /

Delay had no bearing on recovery attempt

In March 2021, Ruby was the victim of an invoice scam. An email purportedly from her builder directe…

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June 2022

Freezing an account /

Bank froze funds out of misplaced obligation to sender, not its own customer

Leonardo's daughter did some private work for one of her clients. The client transferred $10,000 int…

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June 2022

Concerns about lending decisions /

Correspondence did not suggest approval to borrow more than $1.5 million

In 2020, Max obtained pre-approval from his bank to borrow up to $1.5 million to buy property. Max h…

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June 2022

Concerns about lending decisions /

Bank’s lending decision not within our power to investigate

Robbie applied for a business loan in April 2021, but the bank declined his application because his …

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Case notes

Bank not at fault over invoice scam that left homebuilder $150,000 out of pocket

Closure of accounts a reasonable response to aggressive phone manner

Bank’s scam concerns justified restricting customer’s services

Bank gave adequate warning of crypto-scam risks

Couple not misled over loan application to buy farm

Delay had no bearing on recovery attempt

Bank froze funds out of misplaced obligation to sender, not its own customer

Correspondence did not suggest approval to borrow more than $1.5 million

Bank’s lending decision not within our power to investigate