These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
December 2020
Laura’s mother, Sally, fell victim to a romance scam. Over three months, she sent $500,000 overseas …
Marcel visited several bars while overseas on a business trip. He was carrying a wallet containing t…
Gavin ran a small business and from 2016 made numerous requests to the bank for money for himself pe…
November 2020
Daisy, who lived alone in a retirement village, received a phone call from a scammer who said he was…
Boyd’s partner’s son impersonated him twice during phone calls to his bank on one day. He appeared t…
October 2020
Sydney and his partner had a home loan, and he had a credit card with a $12,000 limit. He regularly …
Corinne owned a property with her friend Amy. They had a loan with the bank, secured by a mortgage o…
September 2020
Satine complained that the bank received an earthquake commission payment on her behalf of $130,000 …
Harper began corresponding with a person online and this relationship had features of a romance scam…