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August 2021

Credit laws and banking /

Bank stopped bankrupt customer’s internet banking access

Makana’s bank stopped her Visa debit card and internet banking access after learning she had been de…

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August 2021

Chargebacks / Common scams targeting bank customers /

Bank not responsible for losses to online trading company

Jamaal made investments in an online trading company, paying for them with his credit card. Later he…

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July 2021

Account mandates /

Bank breached mandate and failed to communicate plainly and clearly

Stefan and his former partner Elyse had held joint accounts with their bank since 2012. They moved t…

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July 2021

Chargebacks /

Evidence compelling that gambling transactions were authorised

Patrick disputed transactions made to an online gambling site using his Mastercard debit card.

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June 2021

Deceased customers' accounts /

Bank’s delay forced customer into unnecessary interest payments

John was the director and shareholder of a finance company. He and his fellow shareholder, Irma, wer…

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June 2021

Processing payments /

Bank did not ask for consent before reversing transaction

A person deposited $5,000 in Chantelle’s account for services she had provided. The next day, the pa…

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May 2021

Concerns about lending decisions /

Bank failed to communicate effectively with problem gambler customer

Mason had a gambling problem and asked the bank to make sure it didn’t give him any personal loan se…

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May 2021

Powers of attorney /

Bank acted appropriately in power of attorney dispute

Maren lived overseas and gave her brother Brendan power of attorney to act on her behalf. Brendan op…

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May 2021

Common scams targeting bank customers /

Bank failed to make reasonable efforts to try to recover scammed funds

A scammer hacked the computer of Ricky’s company and altered the account details on an invoice, resu…

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