These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
August 2020
Navin was a professional trustee for a family trust. The trust had $1 million in three term deposits…
Ingrid received a call from someone purporting to be from her telecommunications provider. The calle…
Connor took out a personal loan of $50,000 with the bank to repay his credit card debt. The aim was …
Dianne was terminally ill with cancer. She told her personal banker that she wanted to change her so…
July 2020
Tipene had a life insurance policy with his bank for more than 15 years. In 2017, he was diagnosed w…
A fraudster intercepted emails between Russell and his accountant. Impersonating Russell by email, t…
June 2020
Zahir took out a $17,000 bank loan to buy a car. The loan was arranged by a loan broker introduced t…
Eamon suffered serious injuries in an accident and was deemed unable to return to work. Life insuran…
Kamala took out a disability insurance policy in 1999 that would pay 75 per cent of her annual incom…