These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
August 2021
Makana’s bank stopped her Visa debit card and internet banking access after learning she had been de…
Jamaal made investments in an online trading company, paying for them with his credit card. Later he…
July 2021
Stefan and his former partner Elyse had held joint accounts with their bank since 2012. They moved t…
Patrick disputed transactions made to an online gambling site using his Mastercard debit card.
June 2021
John was the director and shareholder of a finance company. He and his fellow shareholder, Irma, wer…
A person deposited $5,000 in Chantelle’s account for services she had provided. The next day, the pa…
May 2021
Mason had a gambling problem and asked the bank to make sure it didn’t give him any personal loan se…
Maren lived overseas and gave her brother Brendan power of attorney to act on her behalf. Brendan op…
A scammer hacked the computer of Ricky’s company and altered the account details on an invoice, resu…