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May 2015

Lending restrictions /

Woman gets $4,000 after selling rental based on inadequate information

Sarah said she sold her rental property after the bank gave her unclear information about how much o…

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April 2015

Joint accounts /

Woman's account caught up in blocked joint accounts

Ana separated from her partner, Jamie, who asked the bank to block access to all of their joint acco…

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March 2015

Hardship and financial difficulty /

Bank pays $43,000 for giving out unaffordable loan

Sam bought an investment property with an acquaintance, using a mortgage broker to apply for the loa…

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March 2015

Account mandates / Financial abuse of the elderly /

Dying wife changed access to just one account

Ravi complained to us that his bank had not carried out an instruction to add him as an account owne…

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March 2015

Travel cards /

Complaint referred on because bank merely an outlet for card

Sarah complained that her travel card's fees and exchange rates were not properly disclosed.

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October 2014

Children's accounts /

Need for mother's signature unaffected by name change

David and Sarah opened an account for their daughter when she was a baby. The account was in the chi…

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October 2014

Overdue council rates /

Bank procedurally correct over rates arrears

Zhang owned a property over which his bank had a mortgage. He could not pay his rates because of fin…

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September 2014

Transferring credit card debts /

Advertisement not misleading

Sam saw an advertisement on a bank’s website offering a special low interest rate on credit card bal…

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August 2014

Telegraphic transfers /

Exchange rate applied at time of processing transfer

Hana lived in Australia and wanted to take advantage of the favourable exchange rate at the time and…

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