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December 2013

Telegraphic transfers /

Bank failed to notice signature differences

Sarah and her husband Logan, who were overseas visitors, placed $100,000 on term deposit for three y…

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December 2013

Anti-money laundering - changes to banking /

Bank on firm ground in closing accounts

Chris was the director of a foreign exchange and international remittance agency, XYZ Ltd. Chris rec…

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November 2013

ATMs /

Missing money found during maintenance work

Tani deposited $1055 in her bank’s ATM, but it recorded receiving only $330. Seeing this, she cancel…

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November 2013

Mortgagee sales /

Complaint over notice not upheld

Hamish had three home loans from his bank, one in his name and the other two in the name of a compan…

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November 2013

Kiwisaver /

Court order necessary to effect agreement

After separating, Cassandra and her husband agreed to split their property. Under the agreement, Cas…

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November 2013

Anti-money laundering - changes to banking /

Extra information sought about address reasonable

Jackie wanted to transfer funds from her overseas account to her New Zealand bank account. She asked…

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September 2013

Concerns about lending decisions /

Bank increased lending to already struggling customer

Sarah approached her bank in 2010 to consolidate her debt because she couldn't make her repayments. …

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September 2013

Chargebacks /

Gambler received service he paid for

Morgan opened an account with online betting company XYZ Ltd and placed a $6,000 bet, which was acce…

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August 2013

Direct debits /

Bank inadequately handled direct debit error

Jamie’s account was accidentally direct debited by XYZ Ltd, a company with whom she had no relations…

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