Our investigation
We told Archer we were not a price regulator and could not consider complaints about the interest rates banks offered. We explained that a bank was entitled to make decisions based on each customer's circumstances and its assessment of the level of risk entailed in lending to that customer. Certainly, banks might, in some circumstances, offer lower interest rates to some customers, but this was a decision for the banks alone to make, based on their own commercial judgement. We could not involve ourselves in such decisions.
Outcome
We could not consider Archer's complaint.
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