The bank, which had an interest over the vehicle because the loan was not yet repaid, arranged for its agent to recover the car.
Dennis sought to take over the loan but the bank declined to do so. He complained to us about this fact. He also said the bank’s agent had been aggressive and refused to give him a copy of the document under which he was acting, although he promised to return the vehicle once he paid the outstanding loan amount.
Our investigation
We were not able to consider John’s complaint because he was not the one receiving a banking service – it was his business partner who had taken out the loan. In reality, it was a dispute with his business partner, as well as with the bank’s agent over the repossession process.
Outcome
We could not consider the complaint because it was outside our jurisdiction.
Print this page