It was only a week later, when the builder followed up on the “unpaid” invoice, that Briar realised a scammer had sent the email, and that she was the victim of an invoice scam. Briar immediately contacted the bank, which tried without success to recover the money. Briar complained that the bank had failed to protect her from the fraud by not warning her about invoice fraud or checking that the funds were going to the intended recipient.
Briar had initiated the payment to the scammer, and we found the bank had followed her instructions and acted correctly. Banks can not check that an account number and name match when processing a customer’s instructions. Nor are they obliged to otherwise check that the customer does, indeed, want the funds to go to the account number provided. Certainly, banks can issue warnings to customers about the risk of invoice scams, but they are not required to do so.
We did not uphold Briar’s complaint.Print this page