Our investigation
The terms and conditions of the loan said she could not transfer the title of her property without the bank’s written consent. The bank was not therefore obliged to agree to her request. We also found the bank's policies and procedures for assessing any commercial risk arising from the requested change, as well as meeting its legal obligations, did not breach a duty or obligation owed to Chantal.
Outcome
We did not uphold Chantal's complaint.
Print this page