Quick Guides
We’ve put together guides containing practical, easy-to-understand information on all aspects of banking. Ideal to help you sort out a problem, or a simple way to get smarter about banking.
Case notes
These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
Bank failed to make clear couple’s income factored into loan application
In December 2019, George approached the bank about a $300,000 loan to help his brother buy a house. His brother wanted to buy a house in a new development. He h…
Read full case noteFormer wife leaves behind bankruptcy debt
David became concerned when his bank declined a personal loan application because of a default listing on his credit card. A credit check had revealed an unpaid…
Read full case noteBank settles over series of complaints
Kiri approached the bank for a loan to buy a car. She did not qualify for a personal loan, but her personal banker matched the promotional credit card interest …
Read full case noteFamily told to await appointment of administrator
Sam wanted information from his deceased sister’s bank about her accounts. He and his family also wanted an explanation about why the bank had allowed rent paym…
Read full case note