Quick Guides
We’ve put together guides containing practical, easy-to-understand information on all aspects of banking. Ideal to help you sort out a problem, or a simple way to get smarter about banking.
Case notes
These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
Bank error led to child withdrawing $3000
Hana and Tony wanted to open an account for their 14-year-old son, and told the bank they wanted to limit the amount he could withdraw from it. The bank said a …
Read full case noteFormer wife leaves behind bankruptcy debt
David became concerned when his bank declined a personal loan application because of a default listing on his credit card. A credit check had revealed an unpaid…
Read full case noteBank settles over series of complaints
Kiri approached the bank for a loan to buy a car. She did not qualify for a personal loan, but her personal banker matched the promotional credit card interest …
Read full case noteFamily told to await appointment of administrator
Sam wanted information from his deceased sister’s bank about her accounts. He and his family also wanted an explanation about why the bank had allowed rent paym…
Read full case note