Bank failed to make clear couple’s income factored into loan application

In December 2019, George approached the bank about a $300,000 loan to help his brother buy a house. His brother wanted to buy a house in a new development. He h…

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Bank entitled to include residency status in lending criteria

George applied online for a home loan. The bank's website set out some basic application criteria, including that applicants must be a New Zealand citizen or re…

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Bank not obliged to help customer in arrears

In early 2022, Bailey complained that the bank was acting unreasonably and unfairly by demanding she refinance her home loan or sell her home, making no allowan…

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Former wife leaves behind bankruptcy debt

David became concerned when his bank declined a personal loan application because of a default listing on his credit card. A credit check had revealed an unpaid…

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