Bank failed to make clear couple’s income factored into loan application

In December 2019, George approached the bank about a $300,000 loan to help his brother buy a house. His brother wanted to buy a house in a new development. He h…

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Former wife leaves behind bankruptcy debt

David became concerned when his bank declined a personal loan application because of a default listing on his credit card. A credit check had revealed an unpaid…

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Bank settles over series of complaints

Kiri approached the bank for a loan to buy a car. She did not qualify for a personal loan, but her personal banker matched the promotional credit card interest …

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Family told to await appointment of administrator

Sam wanted information from his deceased sister’s bank about her accounts. He and his family also wanted an explanation about why the bank had allowed rent paym…

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