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Make a complaint
Make a complaint
The complaints process
Complaints we can consider
Bank participants
Special assistance
Guides & cases
Quick Guides
Case notes
Complaints dashboard
About us
Banking Ombudsman
Our board
Board charter
Information sheets
Compensation and other remedies
Customer service charter
How we consider disputes
Making a complaint to your bank
Suspending a bank’s debt recovery process
Complaints with no reasonable prospect of success
Values
Reference documents
Reviews
Annual reports
Privacy
FAQ's
Contact us
0800 805 950
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About us
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25th anniversary
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25th anniversary
In 2017 we celebrated our 25th anniversary.
25 years of helping New Zealanders
Our foundation is people
Our participants are your banks