Latest news

 Cyber Smart week

8 October 2018 | Cert NZ

House invoice scam leaves couple $53k out of pocket

18 August 2018 | NZ Herald

Scammers more creative, watchdog says

27 July 2018 | Otago Daily Times

Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons

27 July |

Host of insurance complaints among ombudsman figures

27 July | Insurance Business NZ

Ombudsman report: which banks have gathered the most complaints?

27 July | NZ Adviser

Tina Mitchell: Scammers targeting home buyers deposits through tricking lawyers

26 July 2018 | Newstalk ZB

Scammers target home buyer deposits through lawyers, real estate agents

26 July 2018 | NZ Herald

Complaints, inquiries and disputes to ombudsman about banks rise 14 per cent

26 July 2018 | NZ Herald

Surge in number of banking complaints and inquiries

26 July | Radio NZ

Banking Ombudsman orders $10k-plus payouts for wronged customers

26 July 2018 | Dominion Post

Ombudsman sees drop in mortgage cases

26 July 2018 | Good Returns

A review of things you need to know before you go home on Thursday; NZCU South changes, NZGB yields fall, Banking Ombudsman fingers Kiwibank as the outlier, swaps unchanged, NZD higher

26 July 2018 |

Banking ombudsman backs Manawatū retiree's mission to warn elderly about scammers

7 June 2018 | Stuff

Banking Ombudsman Scheme writes to FMA & RBNZ

18 May 2018

Ombudsman acts to step up bank vigilance

5 May 2018 | NZ Herald

NZ banks don't need inquiry - Ombudsman

3 May 2018 | Radio NZ

Claire Matthews: Does NZ need a banking Royal Commission?

3 May 2018 | NZ Herald

ANZ NZ's message to its regulators in the wake of the Australian Royal Commission on Financial Services is 'come and have a look', CEO David Hisco says

2 May 2018 |

Opinion: Does NZ need a banking Royal Commission?

1 May 2018 | Massey University of New Zealand

Netsafe’s Re:scam chat-bot takes home anti-fraud award

7 March 2018 | Fuseworks Media

Bank customers get $39m in payouts over 25 years

23 July 2017 | NZ Herald