2019 Media releases

16 September 2019: Annual Report to 30 June 2019

The Banking Ombudsman Scheme has released its summary annual report for 2018-19.

19 August 2019: Five yearly independent review

Every five years the Banking Ombudsman Scheme is required to conduct an independent review and provide a report to the Minister of Commerce and Consumer Affairs.

22 May 2019: Banking Ombudsman Scheme retains high levels of awareness

The Ministry of Business, Innovation and Employment has today released the results of a survey it conducts every two years to find out what New Zealanders know about their consumer rights and how to deal with consumer problems.  The survey has confirmed that the Banking Ombudsman Scheme is the second most well-known disputes service, after the Disputes Tribunal of New Zealand.

25 February 2019: Banking Ombudsman Scheme to accept claims up to $350,000 from 1 April 2019

The Banking Ombudsman Scheme warmly welcomes an expansion of its remit which will mean customers can take claims of up to $350,000 to the scheme, from 1 April onwards. 

29 January 2019: Banking Ombudsman supports greater focus on conduct and consumer outcomes

The Banking Ombudsman Scheme (BOS) welcomes the report into life insurer conduct and culture released by the Financial Markets Authority and the Reserve Bank today.