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Make a complaint
  • The complaints process
    • Complaints we can consider
    • Bank participants
    • Special assistance
  • Guides & cases
    • Quick Guides
    • Case notes
  • Complaints dashboard
  • About us
    • Banking Ombudsman
    • Our board
      • Board charter
    • Information sheets
      • Compensation and other remedies
      • Customer service charter
      • How we consider disputes
      • Making a complaint to your bank
      • Suspending a bank’s debt recovery process
    • Values
    • Reference documents
      • Reviews
      • Annual reports
    • Privacy
    • Independent review 2019
    • FAQ's
  • Contact us
  • 0800 805 950
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Home chevron-big Guides & cases chevron-big Quick Guides

Quick Guides

We’ve put together guides containing practical, easy-to-understand information on all aspects of banking. Ideal to help you sort out a problem, or a simple way to get smarter about banking.

QuickGuides
Bank accounts

Bank accounts

  • Deceased customers' accounts
  • Children's accounts
  • View all
 
Cards

Cards

  • Contactless cards
  • Cards and PINs
  • View all
Savings & investment

Savings & investment

  • Breaking a term deposit
  • Investing
  • View all
 
Lending

Lending

  • Consumer lending changes
  • Concerns about lending decisions
  • View all
Payment systems

Payment systems

  • Payment methods
  • Direct debits
  • View all
 
Other

Other

  • Banking under the traffic light system
  • Scams
  • View all
  • More about us
  • Annual Reports
  • Information sheets
  • Reference documents
  • 25th anniversary
  • Privacy

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