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August 2010

Overdue council rates /

Repayment plan contained obligations for bank and customer

Sam fell into arrears with her home loan repayments. The bank asked her to sign a repayment agreemen…

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April 2010

Investing /

Possible value fluctuation made clear in statement

Timoti invested in a superannuation fund sold through his bank. He made monthly contributions for th…

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March 2009

Investing /

Bank's advice matched customer's risk profile

Tani wanted to invest $190,000 and earn $12,000 a year from it – a return of 6.3 per cent. The bank …

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June 2008

Joint accounts /

Former wife leaves behind bankruptcy debt

David became concerned when his bank declined a personal loan application because of a default listi…

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May 2008

Direct debits /

Bank wears consequences of account glitch

Alex opened a bank account to repay a loan with a finance company. She arranged a direct debit autho…

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October 2007

Concerns about lending decisions /

String of bank failings left woman with $65,000 loan

Enya and her husband, Timothy, were building a house on a section they owned. While the house was be…

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June 2007

Cards and PINs /

Customer obliged to take reasonable care, not extreme care

Kiri and her husband, Hamish, had a credit card with a bank. Kiri was shopping with her 16-year-old …

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November 2006

ATMs /

Use of two ATMs leads to investigation mix-up

Ali went to an ATM of another bank to withdraw $100. After she entered her PIN, the ATM appeared to …

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October 2006

Mistaken payments /

Bank not obliged to give accuracy warning, but did anyway

A company, AB Ltd, bought an online payment system from a bank to help manage its accounts. It chose…

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