We found there was no good reason for the delay in either correcting or explaining the mix-up, which turned out to be the result of human error. However, the bank did eventually correct the interest charged on the loans so Angeline suffered no financial loss from the mistake. The bank apologised for the delay in explaining the error and putting things right. It also offered her $750 in recognition of the stress and inconvenience she had suffered.
Angeline accepted the apology and the $750.Print this page