Freddy considered this unacceptable and contacted us.
We found that his date of birth was, indeed, different from that held by the bank. Neither Freddy nor the bank could explain why this was. However, Freddy was able to produce clear records for the New Zealand bank account going back many years. The bank recognised it was possible that someone had made an error when recording Freddy’s date of birth.
The bank agreed to let Freddy withdraw and transfer the money.Print this page