Pania said the bank should have paid the claim based on the medical definition in the policy. The policy said terminal illness payments would be made if the life insured was conclusively diagnosed with an incurable illness that would, in the bank’s opinion, result in death within 12 months, regardless of any treatment undertaken. Based on the medical advice she had received for average life expectancy, Pania considered she had met this requirement.
The bank said based on the medical records, Pania’s condition was stable as at 2017 and she continued to respond well to treatment. It said the information did not indicate Pania had a life expectancy of less than 12 months, and it was therefore within the terms and conditions of the policy to decline the claim.
We reviewed the information and determined that it was unlikely we could uphold Pania’s complaint. The policy definition required a high probability of death within 12 months to qualify for the terminal illness payment.
Pania withdrew her complaint.Print this page