We looked at whether the bank’s requests for information were reasonable. We had serious concerns about the extent of the requests because:
- The bank gave inconsistent reasons about why it wanted an independent medical examination – none of which related to her eligibility under the policy.
- Monthly medical certificates seemed excessive, given numerous medical professionals had said Kamala’s condition was unlikely to improve.
- Income earned from her properties did not disqualify her under the terms of her policy.
The bank agreed to significantly reduce the amount of information it would seek. However, Kamala wanted the bank to buy out her claim because she no longer wished to deal with it. (She said the claim and the complaint were taking a toll on her mental health.) We encouraged the bank to consider this option, and it offered her a goodwill payment of $108,000 to bring her claim and the complaint to an end.
Kamala accepted the offer.Print this page