Several years after completing his studies, Ali became unwell and was on a sickness benefit. He complained to the bank that it was unfair he should have to pay the same interest as people in full-time employment. He wanted the bank to stop charging interest on his overdraft. The bank replied that it didn’t offer beneficiary packages and the interest charges were correct.
We found that the bank was entitled to transfer his account to a standard account, as detailed in the student package terms and conditions. We checked the interest charges and found they were correct. We could identify no obligation on the bank to offer Ali discounted interest rates.
We did not uphold Ali’s complaint.Print this page