LLB (Victoria University)
MPH (Boston University)
Nicola was appointed Banking Ombudsman in August 2015. She has over 20 years’ experience in dispute resolution, including four as Deputy Banking Ombudsman. She has a law degree from Victoria University and a Masters of Public Health from Boston University. Nicola was previously the Chief Legal Advisor at the Office of the Health and Disability Commissioner and has worked in private practice. She has published and presented on dispute resolution in New Zealand and abroad.
Nicola is a member of the Australian and New Zealand Ombudsman Association (ANZOA). Established in 2003, ANZOA is a professional association and the peak body for Ombudsmen in Australia and New Zealand. ANZOA's members are individual Ombudsmen working in not-for-profit industry-based, parliamentary and other statutory offices, which meet accepted high standards of independence, impartiality and effectiveness, and which observe the Benchmarks for Industry-Based Customer Dispute Resolution (CDR Benchmarks).
Deputy Banking Ombudsman - Resolution
LLB (Hons) & BA (Victoria University)
LLM (University of British Columbia)
Sarah joined the Banking Ombudsman Scheme as a senior investigator in 2014. She was with the Office of the Health and Disability Commissioner for six years, latterly as senior legal advisor before heading to Canada to do legal research for the Missing Women Commission of Inquiry. She followed this work with an LLM from University of British Columbia, returning to New Zealand in 2013.
Deputy Banking Ombudsman - Prevention
LLB (Hons) & BA (Canterbury University)
Tina was appointed as Deputy Banking Ombudsman – Prevention in May 2017. Her role is to share insights from complaints data to encourage best practice by the banks and informed decisions by customers.
Tina brings a strong strategic and delivery focus, having most recently worked for ACC supporting its work in injury prevention and improving customer experience. She has also worked in a range of complaints resolution and leadership contexts over the last 20 years, including legal private practice, regulatory services, policy and advisory roles.