These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
April 2019
Sophia was staying with a friend when her friend’s son took her credit card from her handbag, wrote …
When Matthew was in his early 50s, he received a $500,000 redundancy pay-out. He invested $50,000 of…
Tama had personal, company and family trust bank accounts, all of which he could access through inte…
March 2019
Sonya’s accounts were closed because of her conduct towards staff over an international funds transf…
Lucas’ credit card was stolen by his former partner, who used it to make unauthorised transactions. …
Kiri took a phone call at work from someone saying she had won a $1,000 gift voucher. The caller as…
Sue and her husband Chris were in their 70s when they became involved with what they thought was a H…
February 2019
Michael learned someone had used his debit card to spent $26,000 over five days. When he went lookin…
Jenny, an elderly woman with dementia, had completed an enduring power of attorney form authorising …