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April 2015

Joint accounts

Woman's account caught up in blocked joint accounts

Ana separated from her partner, Jamie, who asked the bank to block access to all of their joint acco…

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March 2015

Hardship and financial difficulty

Bank pays $43,000 for giving out unaffordable loan

Sam bought an investment property with an acquaintance, using a mortgage broker to apply for the loa…

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March 2015

Account mandates / Financial abuse of the elderly

Dying wife changed access to just one account

Ravi complained to us that his bank had not carried out an instruction to add him as an account owne…

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March 2015

Travel cards

Complaint referred on because bank merely an outlet for card

Sarah complained that her travel card's fees and exchange rates were not properly disclosed.

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October 2014

Children's accounts

Need for mother's signature unaffected by name change

David and Sarah opened an account for their daughter when she was a baby. The account was in the chi…

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October 2014

Overdue council rates

Bank procedurally correct over rates arrears

Zhang owned a property over which his bank had a mortgage. He could not pay his rates because of fin…

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September 2014

Transferring credit card debts

Advertisement not misleading

Sam saw an advertisement on a bank’s website offering a special low interest rate on credit card bal…

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August 2014

Telegraphic transfers

Exchange rate applied at time of processing transfer

Hana lived in Australia and wanted to take advantage of the favourable exchange rate at the time and…

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August 2014

Breaking a term deposit

Bank properly advised that deposit was not earning interest

Alex was paid in United States dollars for some shares she sold. She decided the exchange rate was u…

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Case notes

Woman's account caught up in blocked joint accounts

Bank pays $43,000 for giving out unaffordable loan

Dying wife changed access to just one account

Complaint referred on because bank merely an outlet for card

Need for mother's signature unaffected by name change

Bank procedurally correct over rates arrears

Advertisement not misleading

Exchange rate applied at time of processing transfer

Bank properly advised that deposit was not earning interest