These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
September 2019
Anahera went to the local branch of her bank to deposit a foreign cheque into an account she held jo…
August 2019
Simon bought life insurance from his bank and later made a claim after suffering a heart attack. The…
Ella, David and John were the directors of a company. They were in dispute about the future directi…
Greg complained that his bank wrongly declined to charge back a transaction for a hotel room in Thai…
Nikau had a $1,000 student overdraft in place when he applied to another bank for a $2,000 student o…
July 2019
Dave received a call from someone who said they were from his telecommunication service provider. He…
Eleanor opened an online account with an overseas binary trader. She deposited funds into the accoun…
Erin's bank started sending her personal bank account statements to her ex-husband David's address i…
June 2019
Pip and her business partner got into a dispute, prompting the business partner to freeze their busi…