These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
November 2016
Sarah got hold of her friend Ana’s phone banking password. She called the bank and managed to get pa…
August 2016
Tama and his partner Sarah had joint accounts and a home loan with their bank. Sarah was also an emp…
Tony had accounts with several online binary options trading companies. Tony traded on whether the v…
July 2016
Ravi cleared his credit card each month on the due date by the "bill payment" method. Under this met…
June 2016
Ali took out a student package with his bank when he went to university. It gave him an interest-fre…
May 2016
Kiri was treasurer of a committee supervised by a trust. There was a disagreement between trustees a…
April 2016
David had been living in Australia for several years and wanted to transfer his KiwiSaver savings in…
Hamish began corresponding online with Sophia, who claimed to live in Malaysia. Hamish believed they…
Morgan owned land over which bank A had a mortgage. Morgan approached the bank about borrowing more …