Phone
0800 805 950
+64 4 915 0400 (from overseas)
We record all inbound and outbound calls.
Postal address
Freepost 218002
PO Box 25327
Wellington 6146
Physical address
Level 5
Huddart Parker Building
1 Post Office Square
Wellington 6011
We are currently only accepting visitors by appointment. All visitors must be vaccinated and we will ask to see your vaccine pass. For your peace of mind, our staff are all vaccinated.
Please contact us at help@bankomb.org.nz to make an appointment.
Media enquiries
Contact: Nicola Sladden, Banking Ombudsman
nicola.sladden@bankomb.org.nz
021 808 059
Special assistance
We can help you make a complaint if you have an impairment or speak another language.
Complaints about our service
See this page for information on complaints about our service.
Useful links
See this page for a list of other useful websites.