0800 805 950
+64 4 915 0400 (from overseas)

We record all inbound and outbound calls.


Postal address

Freepost 218002
PO Box 25327
Wellington 6146

Physical address

Level 5
Huddart Parker Building
1 Post Office Square
Wellington 6011

We are currently only accepting visitors by appointment. All visitors must be vaccinated and we will ask to see your vaccine pass. For your peace of mind, our staff are all vaccinated.

Please contact us at to make an appointment.

Media enquiries

Contact: Nicola Sladden, Banking Ombudsman
021 808 059

Special assistance

We can help you make a complaint if you have an impairment or speak another language.

Complaints about our service

See this page for information on complaints about our service.

Useful links

See this page for a list of other useful websites.