We are open from 8.30am to 5pm, Monday to Friday.
Phone
0800 805 950
+64 4 915 0400 (from overseas)
We record all inbound and outbound calls.
Postal address
Freepost 218002
PO Box 25327
Wellington 6146
Physical address
Level 5
Huddart Parker Building
1 Post Office Square
Wellington 6011
Media enquiries
Phone us and ask to speak with the Banking Ombudsman.
Special assistance
We can help you make a complaint if you have an impairment or speak another language.
Complaints about our service
See this page for information on complaints about our service.
Useful links
See this page for a list of other useful websites.