Make a complaint

How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Our 2024 Independent Review published

Learn more here

You've been scammed by Nigel Latta

Learn more about our fraud prevention documentary series (made with the support of NZ banks).

Learn more about the series
More on what to expect Blue bubble character sitting at his desk and answering the phone

Annual report

We publish an annual report which outlines the organisations performance for the year.

See 2023-24 here

Guides & cases

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

Read our guides & cases

Banking Ombudsman

Our Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden