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How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Our 2024 Independent Review published

Learn more here

You've been scammed by Nigel Latta

Learn more about our fraud prevention documentary series (made with the support of NZ banks).

Learn more about the series
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Annual report

We publish an annual report which outlines the organisations performance for the year.

See 2024-25 here

5 things your bank should never ask you

We highlight common warning signs of bank impersonation scams

Learn about our latest campaign

Banking Ombudsman

Our Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden