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Quick guides

Recovery room scams https://bankomb.org.nz/guides-and-cases/quick-guides/fraud-and-scams/recovery-room-scams
… continue to fall victim to repeated recovery room scams about the same fraud.

The Banking Ombudsman Scheme offers a free independent service

We pro…

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Showing 1 - 11 of 11 results
Complaints about our service https://bankomb.org.nz/about-us/complaints-about-our-service
The Banking Ombudsman Scheme offers a dispute resolution service for complaints about banks that are members of the scheme. We are committed to providing excellent service. We welcome feedback on our service.

Sometimes we receive complaints about th…
Customer service charter https://bankomb.org.nz/about-us/information-sheets/customer-service-charter
The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of banks, customers and government. Our service is free of charge and easy to use.

This charter sets out our responsibilities and y…
Privacy https://bankomb.org.nz/about-us/privacy
This Privacy Statement sets out the Banking Ombudsman Scheme’s practices relating to collection and use of personal information.

The information on this website is general information, and is not legal or financial advice. This website should be tre…
Reviews https://bankomb.org.nz/about-us/reference-documents/reviews
As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, the Banking Ombudsman Scheme is required to commission an independent review and provide a report to the Minister of Commerce and Consumer Aff…
Reference documents https://bankomb.org.nz/about-us/reference-documents
… Independent reviews

As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, the Banking Ombudsman Scheme is required to commission an independent review and provide a report to the Minister of Comm…
Making a complaint to your bank https://bankomb.org.nz/about-us/information-sheets/making-a-complaint-to-your-bank
… we will be unable to consider your complaint. 

What should you do if your complaint is not resolved to your satisfaction?

The Banking Ombudsman Scheme is independent of customers and banks. We are not an advocate for either.  If you are not satisfi…
Banking Ombudsman https://bankomb.org.nz/about-us/banking-ombudsman
… Parker

Deputy Banking Ombudsman

LLB (Hons) & BA (Victoria University)

LLM (University of British Columbia)

Sarah joined the Banking Ombudsman Scheme as a senior investigator in 2014, and was appointed Deputy Banking Ombudsman in 2016.  She was p…
Latest news https://bankomb.org.nz/about-us/media-releases/latest-news
… Interest.co.nz

Banking ombudsman backs Manawatū retiree's mission to warn elderly about scammers

7 June 2018 | Stuff

Banking Ombudsman Scheme writes to FMA & RBNZ

18 May 2018

Ombudsman acts to step up bank vigilance

5 May 2018 | NZ He…
You've been scammed by Nigel Latta https://bankomb.org.nz/youve-been-scammed-by-nigel-latta
… guides. Have a read of our media release for more information

Note: ‘You’ve been scammed by Nigel Latta’ was championed by the Banking Ombudsman Scheme and made possible with the support of NZ banks as a shared commitment to fraud prevention.

 …
Recovery room scams https://bankomb.org.nz/guides-and-cases/quick-guides/fraud-and-scams/recovery-room-scams
… can be very difficult.

Sadly, some people continue to fall victim to repeated recovery room scams about the same fraud.

The Banking Ombudsman Scheme offers a free independent service

We provide a free dispute resolution service to customers who h…
Complaints we can consider https://bankomb.org.nz/the-complaint-process/complaints-we-can-consider
We can give you:

information about banking industry practices and procedures

information about how to make a complaint about a bank

information about banks' legal obligations and industry codes.

Outside our scope

Our goal is to help bank custo…