If the company you want to complain about is not in our scheme, see the Financial Service Providers Register.

 

ANZ Bank New Zealand

  • ANZ Bank New Zealand Limited
  • ANZ Investment Services (New Zealand ANZ Bank New Zealand Limited) Limited
  • ANZ National Staff Superannuation Limited
  • ANZ New Zealand Investments Limited
  • ANZ New Zealand Investments Nominees Limited
  • OneAnswer Nominees Limited
  • Private Nominees Limited.

Contact details:

0800 560 555
enquiry@anz.com
Online complaints
www.anz.co.nz

ANZ Customer Relations
Freepost 178634
Private Bag 92210
Victoria St West
Auckland 1142

ASB Bank

  • Bank Direct
  • Sovereign Home Loans
  • Aegis Limited
  • ASB Group Investments Limited
  • ASB Management Services Limited (ASBMSL)
  • Commonwealth Bank of Australia
  • Investment Custodial Services Limited
  • Mortgage Holding Trust Company Limited

Contact details

0800 272 288 (extn 97757 when prompted)
custserv@asb.co.nz
Online complaints
www.asb.co.nz

Manager Customer Care
ASB
PO Box 35
Shortland St
Auckland 1140

Bank of Baroda New Zealand

09 632 1020
aucknz@bankofbaroda.com
http://www.barodanzltd.co.nz/

BOBNZ Customer Complaint Cell
Bank of Baroda (New Zealand) Ltd
PO Box 56580
Auckland 1446

Bank of China (New Zealand) Limited

09 980 9000
service.nz@bankofchina.com 
http://www.bankofchina.com/nz

Complaints Contact Person
Bank of China (New Zealand) Limited
Level 17
205 Queen Street
Auckland 1010

Bank of India

09 926 5717
Boinz.operations@bankofindia.co.in 
www.bankofindia.co.nz

Bank of India
PO Box 99491
Auckland 1023

BNZ

  • BNZ Income Management Limited
  • BNZ International Funding Limited (BNZIF)
  • BNZ Life Insurance Limited
  • BNZ Income Securities Limited
  • BNZ Income Securities 2 Limited
  • National Australia Group (NZ) Limited
  • National Wealth Management New Zealand Holdings Limited

Contact details

0800 788 999
Online complaints
www.bnz.co.nz

BNZ Resolve
Freepost 716
PO Box 995
Shortland St
Auckland 1140

China Construction Bank (New Zealand) Limited

09 3388298
ccbnz.zh@ccb.com
http://nz.ccb.com/newzealand/en/index.html

Level 29
48 Shortland Street
Vero Centre
Auckland  1010

Citi New Zealand

  • Citibank Nominees (New Zealand) Limited
  • Citicorp Services Limited 

Contact details

0800 248 444
https://www.citigroup.com/citi/about/countries-and-jurisdictions/new-zealand.html

Customer Care Manager
Citi New Zealand
PO Box 3429
Auckland 1140

Heartland Bank

  • Heartland New Zealand Trustee Limited
  • Heartland PIE Fund Limited
  • I-Finance
  • MARAC Finance
  • MARAC Insurance Limited
  • New Sentinel Limited
  • Sentinel Custodians Limited 

Contact details

0800 520 009
Online complaints
www.heartland.co.nz

Head of Compliance
Heartland Bank
PO Box 9919
Newmarket
Auckland 1149

HSBC New Zealand

  • HSBC Investments New Zealand Limited (HINZ)

Contact details

0800 472 212
customerrelations@hsbc.co.nz
Online complaints
www.hsbc.co.nz

Customer Relations Manager
HSBC
Freepost 85008
PO Box 5947
Wellesley St
Auckland 1141

ICBC

newzealand.team@icbc.com.cn
www.icbcnz.com

Level 11
188 Quay Street
Auckland

Kiwibank

  • AMP Home Loans Limited
  • KB Custodial Services Limited
  • Kiwi Capital Funding Limited 
  • Kiwi Asset Finance Limited
  • Kiwi Insurance Limited
  • Kiwibank Nominees Limited
  • Kiwibank Investment Management Limited
  • New Zealand Home Lending Limited

Contact details

0800 333 239
complaints@kiwibank.co.nz
Online complaints
www.kiwibank.co.nz

Complaints Manager
Kiwibank
Private Bag 39 888
Wellington Mail Centre
Lower Hutt 5045

AMP Home Loans Limited:

0800 808 267

National Manager of Partnerships
AMP Services (NZ) Limited
PO Box 55
Auckland

Nelson Building Society

0800 101 700
info@nbs.co.nz
www.nbs.co.nz

PA to General Manager
Nelson Building Society
PO Box 62
Nelson

NZCU Baywide

0800 299 943
enquiries@nzcubaywide.co.nz
www.nzcubaywide.co.nz

NZCU Baywide Feedback
NZCU Baywide
PO Box 431
Hastings 4156

Rabobank New Zealand

  • Cooperative Rabobank U.A.

Contact details

0800 500 933
wellington.feedback@rabobank.com
www.rabobank.co.nz

Client Services Manager
Rabobank New Zealand
PO Box 38 396
Wellington 6015

SBS Bank

  • Finance Now Limited
  • Marble Finance
  • Funds Administration New Zealand (FANZ)
  • Southsure Assurance Limited
  • HBS Bank
  • Warehouse Money.

Contact details

(see also Finance Now, FANZ and Southsure Assurance)

0800 727 2265
customercomplaints@sbsbank.co.nz
www.sbsbank.co.nz

Customer Complaints Team
Freepost SBS
PO Box 835
Invercargill 9840

Finance Now Limited

For complaints about arrears

0800 30 60 90

Risk and Compliance Manager
Finance Now Limited
PO Box 41335
St Lukes
Auckland 1346

For all other complaints

0800 40 50 70

Finance Now Limited
PO Box 1204
Invercargill 9840

Funds Administration New Zealand

021 727 314

Executive Director
Funds Administration NZ Ltd
PO Box 5038
Papanui
Christchurch

Southsure Assurance Limited

Trading as: Southsure Insurance

0800 002 002
inquiries@southsure.co.nz 

Southsure Assurance Limited
PO Box 1404
Invercargill 9810

The Warehouse Financial Services Limited

Trading as: Warehouse Money

0800 801 808
info@warehousemoney.co.nz

The Co-operative Bank

  • Co-operative Life Limited

Contact details

0800 554 554 or +64 4 463 1758 if overseas
complimentscomplaints@co-operativebank.co.nz
www.co-operativebank.co.nz

Customer Experience Manager
The Co-operative Bank Limited
PO Box 54
Wellington 6140

TSB

0508 872 2265
complaints@tsb.co.nz
Online complaints
www.tsb.co.nz

Complaints
TSB
PO Box 240
New Plymouth 4340

Westpac New Zealand

  • BT Funds Management (NZ) Limited
  • Number 120 Limited
  • The Home Mortgage Company Limited
  • Westpac Banking Corporation (NZ Branch)
  • Westpac Life NZ Limited
  • Westpac Securities NZ Limited

Contact details

0800 351 494
Online complaints
www.westpac.co.nz

Westpac Customer Solutions
Westpac
Freepost 125 436
PO Box 934
Shortland St
Auckland 1140