The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you.
26 Jul 2017
The Banking Ombudsman Scheme has a new quick guide on children’s bank accounts. It covers setting up accounts, who owns the money and what happens if things go wrong.
07 Jun 2017
The Banking Ombudsman recommends customers investigate the full costs of switching home loans.
In one recent case, a customer was offered $3000 as an incentive to accept a home loan on the condition that he stayed with the bank for two years. Five weeks later he decided to change bank and was surprised that he would have to repay the $3000 incentive and a $100 admin fee. Mr J complained to us but we could not find that the bank had done anything wrong.
02 Jun 2017
New Zealand has signed up to an international agreement to share information with other tax authorities. This is a government initiative, designed to make sure everyone pays the right amount of tax when they have interests in multiple countries. This new quick guide covers what this means for you, and what will happen to the information you provide.