The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
18 Nov 2015
A family arrangement to assist with a loan left an elderly parent in a precarious financial position.
13 Nov 2015
The Banking Ombudsman receives complaints every year from businesses and their customers who have been tricked into transferring money to hackers by following instructions in fraudulent emails.
03 Nov 2015
A man who authorised a $US200 online purchase complained to us after his bank was unable to retrieve the $US3,200 withdrawn by the merchant. Read on for what our investigation found.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman