better banking

Celebrating 25 years of helping New Zealanders

The Banking Ombudsman Scheme has been helping New Zealanders resolve banking complaints for 25 years. To celebrate, we have put together some videos that focus on the people and stories of the past quarter century.

Click here to watch 25 years of the Banking Ombudsman Scheme

Celebrating 25 years of helping New Zealanders

The Banking Ombudsman Scheme has been helping New Zealanders resolve banking complaints for 25 years. To celebrate, we have put together some videos that focus on the people and stories of the past quarter century.

Click here to watch 25 years of the Banking Ombudsman Scheme

Latest news

International Fraud Awareness Week

13 Nov 2017

This week is International Fraud Awareness week.  The theme is  – how to spot a scam. The Banking Ombudsman Scheme is about resolving and preventing problems to improve banking for customers and banks.  We are passionate about working collaboratively to fight fraud and minimise consumer losses.  

Media Release: Annual Report 2017

17 Oct 2017

The Banking Ombudsman Scheme has released its full annual report detailing another successful year.

“We are really proud of what we have achieved this year”- said Banking Ombudsman, Nicola Sladden. “Our numbers support that we are helping more people, faster, with better service”.  Queries from customers are up 12% with the average timeframe to handle a dispute down. 

 

World Investor Week 2017

04 Oct 2017

In a 2016 Banking Ombudsman case, an elderly couple lost their life savings when they became involved with what they thought was an investment scheme in Hong Kong and it turned out to be a scam.

Within just two months, the couple had cleaned out their term deposits worth $100k and taken out two $10k personal loans to cover fees associated with their new investment opportunity.  It was only when their son started asking questions that the investment scheme was revealed to be a scam.

Contact us

Our office hours are 8:30am to 5:00pm Monday to Friday (New Zealand time).

For contact details please click here.

We can consider your complaint if your bank is one of our scheme participants.

For complaints about our service please click here.