Banking Ombudsman Scheme

How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Learn more about the work we did last year.

Read the report

Learn more about our fraud prevention documentary series (made with the support of NZ banks).

We collate and publish industry wide complaint information.

See the stats

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden