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Better Banking
Make a complaint

Top five scams
Read about the most common scam complaints we receive, and how to avoid them.
See our tipsWe'll help you resolve complaints
1
You make a complaint
We listen to your side of the story and gather the facts.
2
We'll look into it
We talk to the bank and others and gather more information.
3
We report back to you
We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.


Guides & cases
We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.
Read our guides & casesBanking Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden