Make a complaint

How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Complaints dashboard

We collate and publish industry wide complaint information.

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Complaints

Have a complaint? Fill in your details and we’ll look into it.

Make a complaint

We'll help you resolve complaints

1

You make a complaint

We listen to your side of the story and gather the facts.

2

We'll look into it

We talk to the bank and others and gather more information.

3

We report back to you

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

More on what to expect Blue bubble character sitting at his desk and answering the phone

Guides & cases

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

Read our guides & cases

COVID-19

COVID-19 and your banking – we are open for business and here to help.

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Banking Ombudsman

Our Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden