How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Annual report

Learn more about the work we did last year.

Read the report

Top five scams

Read about the most common scam complaints we receive, and how to avoid them.

See our tips

We'll help you resolve complaints


You make a complaint

We listen to your side of the story and gather the facts.


We'll look into it

We talk to the bank and others and gather more information.


We report back to you

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

Complaints dashboard

We collate and publish industry wide complaint information.

See the stats

Guides & cases

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

Read our guides & cases

Banking Ombudsman

Our Ombudsman

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden