Banking Ombudsman Scheme

How can we help?

We’re here to help you fix your banking problems. We’re free and independent.

Learn more about the work we did last year.

Read the report

Read about the most common scam complaints we receive, and how to avoid them.

See our tips

We listen to your side of the story and gather the facts.

We talk to the bank and others and gather more information.

We try to come up with an outcome agreeable to both you and the bank. If not, we formally investigate and make a decision.

We collate and publish industry wide complaint information.

See the stats

We produce Quick Guides and publish case notes to help you bank better and sort out banking problems.

"We’re sorting out more banking problems there and then and building trust and confidence in the banking sector."
Nicola Sladden