better banking


Contactless technology

Oct 2014

Contactless technology allows for easy, fast payments without the need to swipe a card or enter a PIN. This technology is available on most new credit cards and many debit cards. It will soon also be available through mobile wallet apps on mobile devices, such as a smartphone or tablet. We anticipate mobile wallets could be publically available in New Zealand by the end of 2014.

Credit and debit card transaction chargebacks

Dec 2016

We sometimes receive complaints about credit and debit card chargebacks. Complaints come from cardholders and merchants. 

Looking after your credit and debit cards and PINs

Sep 2017

The loss or theft of a credit or debit card can be worrying and inconvenient. But if someone also gets your PIN, you face an even greater risk of losing money. Banks typically cover any loss if you take reasonable care of your card and PIN and report any loss promptly. If you haven’t taken reasonable care, you are unlikely to recover the money. Protecting your cards and PINs is therefore vital, as is selecting a secure PIN and knowing what to do if you lose a card.We have updated our first quick guide which provides information on: how to protect your credit and debit cards and PINs, how to select a secure PIN, and what to do if you lose a card.

Travel cards

Dec 2015

Travel cards can provide a safe and convenient way to pay for things when you are overseas. Before travelling money is loaded onto the card and used to pay in local currency when you are overseas. There are a number of cards to choose from with varying features and conditions.