Last issue I told you I was stepping down at the end of July and the search for a new Ombudsman was underway. I’m very happy to tell you this issue that an appointment has been made and current Deputy Banking Ombudsman Nicola Sladden will take over from me on 1 August.
It's been an eventful and wonderful nearly six years and now that we've had a number of affirming external reviews my job is almost done. You may have noticed the advertisement for the Banking Ombudsman role - I am stepping down in July. As that's almost five months away, though, there's plenty of time for reflection.
Here’s our last e-newsletter for the year – just a short one to wish you a Merry Christmas and give you a quick update on our news.
It’s wonderful to see bank customers making greater use of our website resources. We aim to help customers avoid problems and know what they should be expecting from banks by telling their stories and providing written guides.
In this Current Account we let you know about our latest initiative – “case note of the week” as well as a new guide, some updated guides and a success story with Language Line.
If you’re like most bank customers, you’ve probably experienced minor service problems that have been easily fixed. But some customers get into greater difficulty and these are more typically the complaints we try and resolve and help others learn from. Over the past few years we’ve developed a number of quick guides to capture the lessons, and in this Current Account we report on the latest ones.