June 2012 (Quick Update on new technology quick guides)
With the growing use of contactless cards and mobile phones we are receiving enquiries about the security of these forms of banking. To help customers we have issued quick guides on these new technologies.
Making a complaint takes time and it can be stressful having to relive what caused the complaint in the first place. But the outcome can be worthwhile for both complainants and the wider public.
March 2012 (Quick Update on new quick guide to mortgagee sales)
We have just produced a new quick guide to mortgagee sales. We also have quick guides available on a range of other topics.
Our year has started with a hiss and a roar. We've received more new disputes for resolution than usual in January, and February is hitting record levels.
It's nearly holiday time and some of you will be heading overseas. So here's another opportunity to learn from easily made mistakes!
As we closed the books at the end of the financial year, a clear trend was emerging - enquiry and complaint levels were at historic highs while dispute levels were dropping.
Key topics covered in this issue of Current Account are: resolving customer complaints, the financial summit on responsible lending, irresponsible lending, cancelling direct debits, and the latest independent review of the Banking Ombudsman Scheme.