13 Mar 2012
Difficulties with mortgage finance remain the single largest cause of complaints to the Banking Ombudsman, and mortgagee sales disputes have been at record levels.
01 Nov 2011
Complaints and enquiries to the Banking Ombudsman are at historically high levels, but the number of disputes requiring investigation is down.
26 Oct 2011
The Office of the Banking Ombudsman has today announced that The Co-operative Bank has been approved as a member of the Banking Ombudsman Scheme.
08 Apr 2011
The Banking Ombudsman is advising customers that they are likely to pay more for their purchases while overseas if they choose to pay in New Zealand dollars when they use their credit cards.
01 Apr 2011
Banking Ombudsman Deborah Battell says that consumer hardship is keeping complaints to her office at record high numbers, and she expects little change given the effect of the Canterbury earthquake on Christchurch residents and the wider economy.
15 Feb 2011
The Banking Ombudsman would like to clarify important conditions surrounding the withdrawal of KiwiSaver savingsfor the purchase of a first home.
30 Nov 2010
The Office of the Banking Ombudsman has today announced the appointment of Nicola Sladden as Deputy Ombudsman. She is joining the Office at a time when the Scheme has extended its membership to include non-bank deposit-takers.
14 Sep 2010
In light of the Commerce Commission's settlement with ANZ and ING, the Banking Ombudsman has issued a statement about complaints which have already been or are yet to be considered by her.
01 Sep 2010
Banking Ombudsman Chair Ron Paterson said today that the Banking Ombudsman Scheme has obtained Ministerial approval as a dispute resolution scheme and would soon be expanding to include non-bank deposit takers that met its quality criteria.
08 Jul 2010
In light of the Commerce Commission's settlement with ANZ, the Banking Ombudsman provides useful information regarding complaints completed by and lodged with her office.
22 Jun 2010
The Banking Ombudsman Deborah Battell is advising ANZ customers whose complaints about the failed ING products are being considered by her Office to continue with this process.
13 May 2010
The Board of the Banking Ombudsman Scheme has pleasure in announcing the appointment of Professor Ron Paterson as the new independent Chair.
29 Mar 2010
The Banking Ombudsman Deborah Battell reminds people about the precautions they need to take to protect themselves when using cheques.
17 Mar 2010
The Banking Ombudsman Deborah Battell is urging bank customers to take better care when choosing PIN numbers for their credit or debit cards.
27 Nov 2009
The Banking Ombudsman Deborah Battell said today that ANZ customers who have received offered on their ING funds are welcome to contact her office to discuss these offers.
19 Oct 2009
Important information for ANZ Bank customers who had investments in the ING Diversified Yield Fund (DYF) and/or Regular Income Fund (RIF).
17 Jul 2009
ING has made an offer to investors in these funds. If you consider the ING offer that you have accepted is not enough compensation for loss you have suffered as a result of faulty advice or information, you can make a complaint.
04 Jun 2009
The Board of the Banking Ombudsman Scheme Ltd is pleased to announce that Ms Deborah Battell has been appointed Banking Ombudsman.
01 Jun 2009
Investors who bought into ING's DYF and RIF, relying on advice or information from ANZ and its advisers, can accept the offer now made by ING and still complain to the Banking Ombudsman if they consider they were wrongly advised.
28 Apr 2009
With the assistance of Parliamentary Services, the employer of MPs’ electorate support staff, Liz Brown addressed two meetings of parliamentary support staff.