07 May 2014
Privacy Week highlights everybody is entitled to privacy but the public may be surprised to learn the Banking Ombudsman Scheme also deals with privacy complaints, says Banking Ombudsman Deborah Battell.
29 Apr 2014
The Banking Ombudsman Scheme has published a new quick guide on KiwiSaver. The scheme has had a 51% increase in KiwiSaver cases compared to last year and expects complaints to continue increasing as the value of KiwiSaver savings grows and participant banks take more of the market.
25 Feb 2014
The Banking Ombudsman Scheme has published a new Quick Guide explaining why people may not be able to get information they think they are entitled to about a deceased customer’s bank account from the bank.
13 Feb 2014
Too many people looking for love are being tricked out of their money by rakes and charlatans, says Banking Ombudsman Deborah Battell.
10 Feb 2014
People who store personal information, including bank account details and documents with signatures, on their email accounts put themselves at risk if they access emails using unsecured public Wi-Fi, says Banking Ombudsman Deborah Battell.
18 Dec 2013
Anybody needing an interpreter to talk through an enquiry or complaint with the Banking Ombudsman Scheme can now call us on 0800 805 950 and within minutes an interpreter will be available on the telephone allowing them and our staff to communicate efficiently and confidentially.
02 Dec 2013
Most people use ATMs to withdraw or deposit cash without any problems at all, but the Banking Ombudsman Scheme has just published a new Quick Guide about ATMs which highlights some of things that can go wrong.
01 Nov 2013
A Quick Guide explaining how overdrafts work has been released today by the Banking Ombudsman Scheme to help people better understand why accounts go into overdraft or exceed account limits, and what to do to avoid associated fees and costs.
16 Oct 2013
The Banking Ombudsman Scheme has released its Annual Report 2012/13. It received 16% more cases in 2012/13, blowing expectations scheme use would decrease as consequences of the global financial crisis eased. Nearly a third of 2012/13 dispute cases inside jurisdiction resulted in a favourable outcome for customers, either partially or in full. Customer compensation increased to $598,000 in 2012/13 from $505,139 the previous year.
01 Oct 2013
“The Reserve Bank’s new loan to value ratio (LVR) restrictions which come into force today are expected to lead to a further spike in mortgage-related issues, the highest single category of complaint for the Banking Ombudsman Scheme,” says Banking Ombudsman Deborah Battell.
01 Sep 2013
The Banking Ombudsman is supporting Money Week 2013 by publishing a guide to ensure people considering guaranteeing somebody’s debt understand the potential risks to their own finances.
30 Jul 2013
The Banking Ombudsman Scheme is back to business as usual after the 21 July earthquake. Our office is now located at Level 19, 171 Featherston St, Wellington. Our phone numbers remain the same - 0800 805 950 or 04 471 0006. You can also contact us via email - firstname.lastname@example.org or the online complaints form on this website.
25 Jul 2013
We are currently operating remotely while our office building is being assessed. We are grateful for your patience and will advise when we are operating normally again. We are now able to answer calls to our freephone number (0800 805 950) and respond to emails and online queries so please rest assured we will be in touch. Thanks
01 Jul 2013
Changes to information banks are required to seek from customers are explained in a new Banking Ombudsman Scheme guide published today.
28 May 2013
Queen’s Counsel Miriam Dean has been appointed by the Banking Ombudsman Scheme’s Board of Directors as its new independent chair, effective from 1 June 2013.
23 May 2013
“If you have a credit or debit card, you sign up to terms and conditions for their use and the rule for all is not to divulge PIN information. If you do and payments you don’t authorise are made to your card, you won’t have a leg to stand on,” says Banking Ombudsman Deborah Battell.
01 May 2013
The New Zealand Banking Ombudsman Scheme website has been re-designed. It's part of our on-going effort to improve user access to independent information and advice about banking.
21 Dec 2012
Banking Ombudsman Deborah Battell is urging Kiwis to take care with their credit cards over the holiday season, particularly if they are heading overseas.
08 Nov 2012
The Banking Ombudsman Scheme's annual report for 2011/12 marks 20 years of dispute resolution in the financial services sector. Over the last 20 years, the scheme has helped over 62,000 customers, resolved around 20,000 cases and facilitated $36.9 million in compensation.
14 Jun 2012
Banking Ombudsman Deborah Battell says her office has started receiving complaints from bank customers following recent reports that banks have been waiving or discounting break fees on fixed term mortgages.