15 Jun 2016
Bank doesn't spot out of character account activity which was a sign its customers were being scammed.
14 Jun 2016
The case of a son leaving his dad in the lurch resulting in him almost losing his house, highlights the need for people to think ahead to protect their finances in their old age.
08 Jun 2016
Broken hearts, forged signatures and a bank that didn’t spot them in a loan application. Who did we recommend repay the loan?
01 Jun 2016
No-show by contractor leads to complaint when bank honours post-dated cheque.
18 May 2016
Did Mr Y have a leg to stand on complaining about his bank taking rates arrears from his account?
12 May 2016
An online tool to help people seek personal information held by organisations such as banks has won favour with the Banking Ombudsman Scheme.
11 May 2016
A sharp decline in the use of cheques has not reduced the number of cheque-related complaints, says Banking Ombudsman Nicola Sladden.
09 May 2016
The longer you leave cashing a cheque, the less likely you are to see the money.
04 May 2016
If you want to be able to cash a cheque at the bank, be prepared to show some ID, otherwise you might go away empty-handed.
02 May 2016
The Banking Ombudsman Scheme is urging people setting up shared accounts to think carefully about how they allow users to operate such accounts after continuing to see a steady stream of complaints about “account mandates”.
27 Apr 2016
A declined insurance claim to a new insurer led to a complaint about missing out on a payout following a switch from one company to another. Did we agree?
13 Apr 2016
We received a complaint from a woman unhappy that her bank said it would sell a property she jointly owned with an ex-partner, and then didn’t proceed with the sale. Did we uphold her complaint?
31 Mar 2016
The Banking Ombudsman Scheme has issued a guide to how it approaches claims for compensation and inconvenience suffered by bank customers.
31 Mar 2016
The Banking Ombudsman Scheme has published a Quick Guide about credit and debit card transaction disputes because of complaints each year from both credit card holders and merchants.
30 Mar 2016
A woman complained her bank had breached its contract by changing the information it provided in electronic statements. Read on to see whether we agreed.
15 Mar 2016
A woman complained about her bank increasing her credit card limit, even though she asked for an increase – twice. What did we decide?
01 Mar 2016
A man who lost his house in a fire said his bank was to blame for him not having insurance when he thought he did.
16 Feb 2016
A hold on funds for plane tickets from Panama, confusion over fluctuating exchange rates and inconsistent communication from the bank resulted in a complaint about bad service.
12 Feb 2016
Your finances as well as your heart can be broken if you don’t update your banking arrangements after a relationship breakdown.
09 Feb 2016
It's Safer Internet Day and young people need to be aware of the financial risks of the digital age.