better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 44137

2014 - 2015

Investment - Kiwisaver

Case - 43709

2014 - 2015

Bank accounts - Transactional account

Case - 41459

2014 - 2015

Lending - Property lending

Case - 43638

2014 - 2015

Lending - Property lending

Case - 43255

2014 - 2015

Insurance - Life insurance

Case - 41247

2014 - 2015

Insurance - Life insurance

Case - 44083

2014 - 2015

Cards - Credit card

Case - 41549

2014 - 2015

Lending - Property lending

Case - 41003

2014 - 2015

Lending - Property lending

Case - 43584

2014 - 2015

Lending - Property lending

Case - 41893

2014 - 2015

Lending - Property lending

Case - 40164

2014 - 2015

Bank accounts - Transactional account

Case - 43384

2014 - 2015

Investment - Term deposit

Case - 43306

2014 - 2015

Investment - Kiwisaver

Case - 41837

2014 - 2015

Lending - Guarantee

Case - 43910

2014 - 2015

Bank accounts - Transactional account

Case - 43210

2014 - 2015

Bank accounts - Transactional account

Case - 43331

2014 - 2015

Bank accounts - Transactional account

Case - 41269

2014 - 2015

Bank accounts - Savings account

Case - 41115

2014 - 2015

Insurance - Health insurance