better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 9408

2005 - 2006

Other - Other

Case - 9009

2005 - 2006

Lending - Property lending

Case - 8875

2005 - 2006

Lending - Property lending

Case - 9150

2005 - 2006

Insurance - Loan protection insurance

Case - 9439

2005 - 2006

Cards - Debit card

Case - 8518

2005 - 2006

Cards - Credit card

Case - 9029

2005 - 2006

Insurance - Home and contents insurance

Case - 9858

2005 - 2006

Payment systems - Internet banking

Case - 9157

2005 - 2006

Payment systems - Cheque

Case - 9120

2005 - 2006

Payment systems - ATM

Case - 8125

2004 - 2005

Lending - Credit card lending

Case - 8687

2004 - 2005

Lending - Credit card lending

Case - 8514

2004 - 2005

Cards - Debit card

Case - 8756

2004 - 2005

Payment systems - Foreign exchange

Case - 8499

2004 - 2005

Payment systems - Internet banking

Case - 8389

2004 - 2005

Payment systems - Internet banking

Case - 8376

2004 - 2005

Payment systems - Cheque

Case - 8658

2004 - 2005

Payment systems - Foreign exchange

Case - 8109

2004 - 2005

Payment systems - Internet banking

Case - 8374

2004 - 2005

Payment systems - Cheque