better banking

News and publications

You can access the latest news and issues of interest here.

Media releases
The latest media releases from the Banking Ombudsman Scheme.

Case notes
Case notes provide a quick snapshot of some of the complaints considered by the Banking Ombudsman.

Quick guides
Quick, easy-to-digest guides to key issues.

On Balance newsletters (formerly Current Account)
View the latest issue of On Balance, become a subscriber or browse the archive.


Media contact

Please direct all media enquiries to Tina Mitchell on 0800 805 950 or by email to