2021 Media releases

3 March 2021: Banks share complaint data and launch staff whistleblowing service

Banks are sharing their complaint data and encouraging staff to raise concerns through an independent whistleblowing service.

Minister of Commerce and Consumer Affairs David Clark says “New Zealanders rightly expect banks to operate with high integrity, and to treat their customers and staff fairly. I’m pleased to launch the Banking Ombudsman Scheme’s complaints dashboard and independent whistleblowing service. These initiatives will help achieve higher standards of conduct, culture and customer care across financial services in New Zealand.”