better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 46583

2016 - 2017

Insurance - Loan protection insurance

Case - 50144

2016 - 2017

Cards - Debit card

Case - 50262

2016 - 2017

Lending - Property lending

Case - 49081

2016 - 2017

Bank accounts - Transactional account

Case - 49303

2016 - 2017

Bank accounts - Foreign currency account

Case - 49831

2016 - 2017

Bank accounts - Savings account

Case - 49698

2016 - 2017

Lending - Property lending

Case - 49529

2016 - 2017

Lending - Property lending

Case - 45813

2016 - 2017

Lending - Property lending

Case - 50483

2016 - 2017

Lending - Property lending

Case - 52286

2016 - 2017

Lending - Property lending

Case - 50913

2016 - 2017

Lending - Property lending

Case - 50836

2016 - 2017

Insurance - Life insurance

Case - 48718

2016 - 2017

Insurance - Home and contents insurance

Case - 49296

2016 - 2017

Lending - Non-property lending

Case - 49815

2016 - 2017

Payment systems - Foreign exchange

Case - 49172

2016 - 2017

Lending - Guarantee

Case - 48887

2016 - 2017

Insurance - Life insurance

Case - 49894

2016 - 2017

Payment systems - Telegraphic transfer

Case - 50339

2016 - 2017

Insurance - Travel insurance