February 2018
Cheques, although in declining use, still generate complaints, usually about how long it takes to clear funds. A cheque, once deposited, can...
A direct debit gives someone permission to take funds directly from your bank account. A typical example is when you arrange a direct debit ...
New Zealand banks don't have to accept cheques from overseas, and may not accept them from some countries, so check with your bank before ta...
March 2018
SecurityWhen entering your PIN, shield your hand from view so people around you can't see it. This reduces the chance of somebody "shoulder ...
Mistakes happen from time to time, no matter how much care we take. Two transposed numbers on a deposit slip or a moment of inattention whil...
Nowadays, no-one thinks twice about doing banking by phone, laptop or tablet. Quite apart from the convenience, mobile banking can help you ...
We can consider complaints about banks making mistakes when they process payments. This includes wrongly delaying or failing to make a payme...
Telegraphic transfers work as follows: The sender (“the remitter”) instructs his or her bank to send funds overseas to someone (“the benef...