November 2022
A direct debit authority gives an individual or company permission to take funds directly from your bank account. A typical example is when …
January 2022
The following information outlines the process for foreign cheque clearance, if your bank can deposit them. Please see our quick guide on P…
July 2021
SecurityWhen entering your PIN, shield your hand from view so people around you can't see it. This reduces the chance of somebody "shoulder …
Mistakes happen from time to time, no matter how much care we take. Two transposed numbers on a deposit slip or a moment of inattention whil…
Nowadays, no-one thinks twice about doing banking by phone, laptop or tablet. Quite apart from the convenience, mobile banking can help you …
We can consider complaints about banks making mistakes when they process payments. This includes wrongly delaying or failing to make a payme…
October 2021
Telegraphic transfers work as follows: The sender (“the remitter”) instructs his or her bank to send funds overseas to someone (“the benef…
October 2022
Ways of making payments Banks offer six main ways of making payments, whether into or out of your account: EFTPOS card This allows you t…