February 2018
Banks have a legal duty to protect the confidentiality of existing and former customers. Banks also have obligations under the Privacy Act 1...
How to bank safelyYou always need to be on your guard when it comes to banking and money matters. That doesn’t mean being suspicious or para...
Financial abuse can take the form of: misusing or stealing from the bank accounts of those in their care pressuring a person to sign a lega...
March 2018
The Anti-Money Laundering and Countering the Financing of Terrorism Act 2009 obliges New Zealand’s financial institutions and businesses to ...
Banks' obligationsConsumer credit contracts legislation covers most of the lending-related complaints we investigate. A consumer credit cont...
The Reserve Bank of New Zealand Act 1989 requires banks to keep certain transaction information about deposits and withdrawals for seven yea...
Some banks sell policies provided by their own insurance divisions, and other banks sell policies supplied by separate companies. We can con...
Two pieces of legislation give local councils the power to require banks to pay rates that are in arrears: the Local Government (Rating) Ac...
A power of attorney is an authority given by one person (the donor) to another person (the attorney) to act on his or her behalf. This autho...