An overdraft gives a customer access to more money than is actually in his or her account. An overdraft facility can be arranged or unarranged.
This is an amount a bank agrees to advance after the customer has used up his or her funds in a particular account. A bank may, for example, advance $500 after a customer’s balance has reached zero.
Here, a customer withdraws money either beyond the available balance or beyond an agreed limit without the agreement of the bank. In the first situation, the customer simply spends money that is not there; in the second, he or she has an arranged overdraft and then spends beyond that limit – and hence goes into an unarranged overdraft. In either case, it is at the bank’s discretion whether to accept the overspending. The main consideration is the customer’s credit history. Customers with a good credit history are more likely to be permitted to exceed the limit on their account than those with a poor credit history.
Banks may allow customers to go into unarranged overdraft. This is usually set out in the terms and conditions of the account. Again, it will be at a bank’s discretion whether to allow the overspending. The terms and conditions will say something along the following lines: “If you try to make a payment out of your account for which you do not have available funds, we will treat this as a request for an unarranged overdraft. We will consider whether we agree to your request, taking into account your personal circumstances. We will not be liable to you if we do not agree to give you an unarranged overdraft.”
Charges for unarranged overdrafts
Banks can charge a fee and interest on overdrawn amounts, but this must be specified in the account’s terms and conditions. An example is the following: “When your account goes into unarranged overdraft or you exceed your arranged overdraft limit, you will be charged interest at our unarranged overdraft interest rate and an unarranged overdraft fee.”
How to avoid going into overdraft
Keep a close eye on your account so you know what your balance is before you spend money. Customers are responsible for ensuring they have enough money in relevant accounts to cover payments. Mobile banking allows you to check your available funds wherever you are, including, for example, in a shop before making a purchase.
Ask your bank whether it can load a “no overdraft” alert on your account. Make sure you understand how such alerts work. Some alerts prevent transactions altogether if an account has insufficient funds. Other alerts may not stop some electronic transactions (such as automatic payments), which can result in fees.
Alternatively, ask your bank if it can send a text warning when your account balance is low. But remember, even with these precautions in place, it remains your responsibility to be aware of your account balance.
Ensure you have enough money in relevant accounts to cover payments to avoid overdraft fees.
Bank had no responsibility for overspending
Ravi withdrew funds from his savings account while travelling overseas for several months. On his return, he discovered the account was $1,000 overdrawn because his bank had honoured withdrawals even though there wasn't enough money in the account.CASE 2
Abuse towards staff justified closing account
David's bank wrote to advise him that it would close his accounts because of his history of abusive behaviour towards bank staff. It said he had 14 days to make other banking arrangements. The bank said he was often moody and angry and used derogatory language. He also made a staff member uncomfortable with inappropriate questions about her life and income.CASE 3
Former student not entitled to special interest rate
Ali took out a student package with his bank when he went to university. It gave him an interest-free overdraft while studying and for two years afterwards. At that point, his student account became a standard account with standard fees, including standard interest rates on his overdraft.
Concerns about lending decisions
We receive complaints about banks both refusing to lend and allowing customers to borrow when the customers say they could never have afforded the repayments.
Lending decisions are usually a matter of commercial judgement for banks, something beyond our powers to investigate. We can, however, investigate administrative errors in the lending application process. This includes complaints about a re…
Transferring credit card debts
Transfer processYou must apply for a credit card account at the new bank if you don't have one there already. You will be assessed against the bank’s credit criteria. Check your debt before you apply to ensure it includes purchases or payments since your last statement. Note that interest accrued during the current month may not show up.
If the bank approves your application, it will pay off your…
Early repayment charges
Customers who borrow money at a fixed interest rate for a fixed term enjoy the benefit of knowing exactly what their repayments will be over the period of the loan. They are not affected by any rise or fall in interest rates during that time. In return, banks get a pre-determined return on their money.
But if customers repay their loan early (or make a significant lump sum payment before the end …
Updated July 2021