March 2018
When you instruct your bank to make a payment, it must carry out your instructions. In some circumstances, however, your bank can refuse to ...
Customers sometimes complain to us that their bank refuses to release money in an old passbook account they believe has never been closed or...
A bank can end its relationship with a customer at any time, just as a customer can move to another bank at any time. A customer may move be...
A shared bank or credit card account allows two or more people to have access to their shared funds. In most cases, funds in a joint account...
An account mandate is a document that sets out: who owns an account (often called the account holder or account owner) who can use the acco...
New Zealand shares information with tax authorities in other countries to ensure people with financial interests overseas pay the right amou...
February 2018
Children don’t have unrestricted use of bank accounts. Nor are they free to open bank accounts on their own. To do that, they need an adult’...
A bank will freeze a deceased customer’s individual accounts when notified of the death. This includes transactional accounts, term deposits...