These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
March 2024
In early 2018, Joy and Blaine asked the bank for a loan to buy a house with monolithic cladding. The…
In October 2022, Audrey received a text from what she thought was her bank telling her it had frozen…
Natalia’s brother had a gambling problem. In 2017, the pair asked the bank to set up an account that…
James received an automated phone message purportedly from his bank. He followed prompts to be conne…
In September 2022, Rahul booked international flights on his company credit card for 7,000 euros. He…
Julian made transactions from his bank account to a crypto exchange platform totalling $375,000. He …
January 2024
Caspian and an acquaintance took out a joint loan with the bank in 2007 to buy a rental property. In…
In January 2023, Lakely received a call from someone claiming to be from his bank saying there had b…
Jasper's bank wrote to him in November 2021 asking for more information about transactions on his ac…