These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
June 2022
In 2020, Max obtained pre-approval from his bank to borrow up to $1.5 million to buy property. Max h…
Robbie applied for a business loan in April 2021, but the bank declined his application because his …
In late 2020, Zara opened a foreign currency account at the bank and arranged for the transfer of $U…
May 2022
Jerome lost $660,000 in a cryptocurrency scam in 2021.
In 2020, Sophie asked the bank to refinance business lending she had at another bank because it woul…
Aaron complained to us about how the bank reported information about his joint portfolio investment …
In 2021, Marcia received an email purportedly from the Inland Revenue Department asking her to click…
In 2021, Hemi authorised payments totalling $149,000 to a company presenting itself as a cryptocurre…
April 2022
In 2012, William and Kath agreed to pay the bank $150 a fortnight to repay a $65,000 shortfall from …